Testimonials from Customers Like You

A year and a half ago we had Carpet One replace 3 bedrooms with carpeting, and 2 rooms with hardwood floor. The workmanship was top notch, and the quality of the materials was perfect. Several months ago we had to replace a large portion of our existing hardwood. We immediately went to Tony and Paul for an estimate, which was very reasonable. Equally as important, we trusted them and their employees to provide and install floors that were above and beyond our level of satisfaction. Tony and Paul are friendly, knowledgeable, and trustworthy. They gave us valuable suggestions. The men who installed the floors and carpeting were equally friendly, clean, and very professional. We were so pleased. Thank you, Carpet One! — Kathy

carpet-one-floor-home-san-ramon-testimonials-sales-professionalsWe were so pleased with our Carpet One experience. From the folks in the showroom the professional who gave us the estimate- everyone was very helpful. The installation professionals did a particularly great job with the cork installation. They worked so hard and paid special attention to detail. We couldn't be happier with the result. In fact, we've had a number of people comment on how much they like the cork, and new carpet. We wouldn't hesitate to recommend Carpet One and will do so. Thanks so much for a job well done. — Brett & Mary Jo Meredith

The experience exceeded my expectations. My flooring had not been replaced since 1993. I went to several places before deciding on Carpet One. Why? Because of Greg and their knowledgeable staff. I had a complete makeover of new carpet, wood floors, and tile installed. The installers are true craftsmen and the ones laying my wood floors the first time even volunteered to touch up my baseboards if I had the paint (which I did). After the walnut wood floor installation, I discovered that the wrong wood finish was installed in my kitchen and entry ways. It was the warehouse's fault, not Carpet One. This meant a costly redo for Carpet One, if I chose. I dithered on making the decision for several weeks because what was installed was nice, but not what I originally wanted. Not ONCE did Greg pressure me to keep what I already had, he only cared that I was satisfied. The work was redone with a lot of sweat from the very polite installers. There was an outstanding issue with a complementary walnut stair nose piece. Greg worked hard in bringing in all different samples for me to see – all were too light. He ended up having one of his installers hand-stain and craft a stair nose that was just installed yesterday. Looks perfect. Carpet One has simply been fantastic – from their store staff, to Greg, the store owner who patiently helped me through my decision making, to the go-the-extra-mile installers, the outstanding customer service throughout this whole process – AND the great quality of my new carpet, padding, tile, and wood floor coverings. I would not hesitate one second to do business with them again. — Jo C. via Yelp

As usual, on my recent project, Carpet One San Ramon gave me great service and the perfect flooring for the area at a very good price. Over the years, Greg and his staff at Carpet One have helped me with wall to wall carpeting, engineered flooring, area rugs, etc. I have always been impressed with Greg's attention to detail, as well as his expertise and great pricing. My recent project was just a small custom area rug, but I got the same attention as with a large job. Sharon was so knowledgeable in helping us choose several samples to take home to confirm our color choice, and Greg did a super job of finding the most economical way of creating our rug. It was perfect! Thank you Carpet One! — Chris T. via Yelp

carpet-one-floor-home-san-ramon-ca-testimonials-carpet-bedroomThumbs up for these guys. This is the second home that they have carpeted for us and both experiences have been excellent. The quality of the product and customer service is excellent. They are also honest people to deal with. Example: when they bid the job it included removal of existing carpet and pad and furniture removal and replacement. We elected to have our construction contractor do this since it was more convenient. Carpet One removed these charges from the bid with no problem. Clearly, these guys are honest brokers. Highly recommend them! — Ken S. via Yelp

I ordered a custom rug and Dee was extremely helpful. We got the rug on time and it was exactly what I needed. — Nat R. via Yelp

My husband and I recently had our carpet replaced by Carpet One in San Ramon. Our house needed refreshing and new carpet and painting really made a difference. We loved their showroom as there were loads of samples and ideas to look over and get a good idea of what we wanted. The staff there, especially Greg Gibbert helped steer us in the right direction. They were knowledgeable in assisting us with color and pattern choices. Once we chose and had the house measured and the carpet installed everything went off without a hitch.It looks beautiful. — Diane A. via Yelp

Greg and his staff are the most knowledgeable flooring consultants I know. They can point my wife in the right direction every time and in short order. The amount of time they save me on the sales side is very much appreciated. Greg's installers are first class; polite, clean, punctual, and always have a smile. Don't bother looking anywhere else. In the end, you get a great product at a great price and enjoy the process! — David J. via Yelp

Buying flooring was a huge and very important purchase for me. I felt it was important to visit several places to get samples, ideas and of course prices. I went to five different places and the help I received from each did not even compare to my experience at Carpet 1 in San Ramon. And let me stress that not all Carpet 1 stores are the same. My first experience at Carpet One in San Ramon was with Dee. She helped me through a task that I thought was going to be impossible. I was trying to match an existing floor in my parents’ home that was at least eight years old and of course the floor was not available any longer. I was shocked at the most perfect match she found for my parents’ floor. She was so very helpful as well as Sharon and Jeannie and the young girl Leah also helped me to custom design the perfect rug for the new floor. It turned out amazing and the whole experience was top notch. So the next project was my boyfriends’ loft in San Francisco. I hesitated to go to the same place only because this job was small and kind of far away from San Ramon. So I again shopped around in SF as well as calling on Carpet One. Well, Carpet 1 was the only place that even called me back! Greg Gibbert came to SF and measured and even brought the perfect samples all based on a phone conversation. I thought it was going to be a big pain to deal with the home owner, tenant, realtor as well as the flooring guy. But Greg handled it and made the whole transaction STRESS FREE! Thanks Carpet One! — Lisa R. via Yelp

carpet-one-floor-home-san-ramon-ca-lvtLove this place. Amazing customer service! I have had all kinds of floors done in my 1946 house. I have had to do it a little at a time, for budgetary reasons, but they have always been helpful and worked with me. From bathroom floors to bedrooms and living areas, I have always been pleased with their products and professional installations. You won't be disappointed. — Cynthia S. via Yelp

On a friend's recommendation I decided to try Carpet One in San Ramon. I have a fairly large home in need of new hardwood and carpet and didn't know where to start. When I walked into the store I was immediately welcomed by one of the sales ladies. I was overwhelmed by the size of the store and the huge selection there was to choose from. No need for my concern.... Leah worked with me through multiple visits until I was sure I made the right choices. I ended up being equally impressed with the installation service. They came exactly when they said they were going too and were very neat and polite. I will definitely return to Carpet One the next time I need floor covering and I will definitely recommend them to all my friends. — Becky G. via Yelp

I would highly recommend Carpet One in San Ramon to anyone looking for carpeting or flooring. I have ordered both carpet and hardwood flooring from them on several occasions. They are extremely professional and get the job done quickly. I am a Real Estate agent and have also referred them to several clients that have also been very satisfied. — Karlyn H. via Yelp

Five stars and more for the quality service we received from Carpet One Floor and Home. After doing due diligence in trying to decide on the best place to purchase carpet for our home, it was my good fortune to decide to work with Greg and his friendly staff. The samples and designs were excellent and I received thorough explanations of the various choices. I never felt pressured or rushed and ended up making a choice for our home that was perfect. The installation went smoothly and we were so pleased with the results that we ended up going back for new carpeting for our office with the same great outcome we had received previously. It's nice to know that great quality and service are alive and well and a big "thank you" to Greg and his team! — J.T. via Yelp

Carpet One just finished doing the engineered hardwood floors in my home. Consultation by Randy was outstanding and he spent hours assisting me on the right choice for my home. The showroom in San Ramon had more samples than I knew what to do with. They are salaried so there was no pushiness whatsoever and on the rare days where Randy was off, another person stepped right in to assist. The installation team was extraordinarily efficient, and friendly. They did a major five-room tear-out of old hardwood, carpet and tile in record time with ZERO residual damage. Furthermore they removed and re-placed all of my furniture. Price? Cheaper than everyone else!!!! I'll use them again without hesitation. — Aaron N. via Yelp

carpet-one-floor-home-san-ramon-testimonials-flooring-optionsI am an interior designer, and this store-location has been immensely helpful to me and my clients. Leah the owner has been working with me for a number of years, and she is always fabulous. She has always given me excellent prices and I couldn't ask for more customer service-wise. The other staff at this Carpet One are excellent to work with as well. I have never had a poor experience at their store, regardless of who is assisting me at any given time. I highly recommend the San Ramon Carpet One for those who are looking for terrific service, and a huge selection. — Judy O. via Yelp

Greg and his staff have been more than accommodating for interior design needs. I have no problem referring our own clients because they are trustworthy, pricing is great and they are very knowledgeable. I would give them the highest of recommendations! — Lindsay J via Yelp

The showroom staff all have deep experience. Through two visits, they were patient and answered all questions with confidence. Bob Beaton, the former store owner, did the measuring and quoting. Everything he said and wrote down was 100% accurate. Everything he planned happened like clockwork. The installation team chief, Alejandro, and his crew did everything right and were both pleasant and easy to work with. They moved furniture out of the way with care and concern. There was a little repair required to loose tile after installing the carpet. The team leader, Ivan, and his colleague were in and out in under an hour, and did an excellent job. I would happily do business with Carpet One again. — Ward C. via Yelp

After looking in the area and receiving a few quotes from various flooring companies, we chose Carpet One for our flooring for our whole house. Sharon in the showroom was very helpful in choosing the right colors and quality in engineered hardwood, carpet and tile. Greg was also helpful in the choices. We wanted quality at a reasonable price. We got it all from Carpet One! The installers were professional, on time and skilled! Greg was very accommodating in working with our schedule to get the flooring finished after painting the whole house and before our moving shipment was delivered. Seven months after installation, our dishwasher leaked onto the new wood floors. Greg was so very helpful and calming in the situation. When it came time to replace the warped wood flooring, he gave us a great price. Again, they installers did a wonderful job. I will refer all my friends to Carpet One for excellent service, price and products! Love them! — Julie J. via Yelp

Just changed two more rooms from carpet to Mirage hardwood. Not only did Carpet One beat the price of three other stores but Greg beat his own price. The crew, Misail and Cesar, did an excellent job hands down. Good job to them and Carpet One of San Ramon. I will be using them again when we convert other rooms down the road. — Michael C. via Yelp

carpet-one-floor-home-san-ramon-installation-testimonialsI moved into a home that needed flooring throughout. I chose (with great advice from the showroom) a gorgeous hand-scraped pecan floor for the living areas and a cozy soft carpet for the bedrooms. Both teams of workers knew their trade - real craftsmen. I'm delighted with both choices and they've been in several months and are wearing well too. Great job Carpet 1! — Joy P. via Yelp

I went to Carpet One when I needed new carpeting in my home. I was looking for a good deal, but I didn't know what I was looking for. The sales woman did a nice job explaining different types and cuts of carpet to me. She really helped me decide what I liked within my budget. I was able to take samples home and I even tried laminate flooring. I wound up getting a laminate floor, which I did not expect. It looks very much like wood and has a wide plank. It changed the look of my home significantly and I am glad I went here. I did find less expensive flooring at Home Depot, but the staff is not as attentive or as knowledgeable. I would not have been as happy if I had made my purchase there. — Amish V. via Yelp

Perfect place for all your flooring needs. They did my home - 4 rooms of hardwood and gave me good tips on maintaining it. They did my business carpet too. Excellent. I have sent many friends to them. Several had their entire house done. All are completely satisfied. This is the place you will go back to again and again. — Dee H. via Yelp

Well, your team is 3 for 3! Great job and the guys exceeded expectation on the installation. — Chris

The installers were excellent, as well as very nice! They were quick and efficient and completed the perfect experience we have had working with Carpet One! — Viki

The carpet installers were excellent and very careful while working in my home! — Cathryn

The wood installers were impressive and are true masters of their craft. The job was beautifully executed! — Carol

The wood installers were very nice to work with, courteous, clean and very thorough! — Toni